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Privacy Policy

Privacy Policy

Effective Date: October 2, 2025

This Privacy Policy describes how CouCou Shop ("the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from https://www.coucoushop.com/ (the "Site").

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."

Type of InformationExamples of Personal Information CollectedPurpose of CollectionSource of CollectionDisclosure for a Business Purpose
Device InformationVersion of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.To load the Site accurately for you, and to perform analytics on Site usage to optimize our service.Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.Shared with our analytics and platform service providers (e.g., Google Analytics, e-commerce platform provider).
Order InformationName, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, and screen orders for potential risk or fraud.Collected directly from you.Shared with our e-commerce platform provider, payment processors, and shipping/fulfillment partners.
Customer Support InformationName, email address, phone number, and content of communications.To provide customer support and assistance.Collected directly from you.Shared with our communication service providers.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Service Providers: We use third-party companies to support our business, such as payment processing, shipping, web hosting, data analysis, and marketing.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

  • Business Transfers: We may share Personal Information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

3. Marketing and Promotional Communications

If you have provided your email address and/or phone number (e.g., by subscribing to our newsletter or during checkout), we may send you emails and/or SMS text messages regarding our products, services, promotions, and other updates. You can opt-out of receiving these communications at any time by clicking the "unsubscribe" link in any email or following the instructions in any text message.

4. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Please note that blocking cookies may not completely prevent how we share information with third parties.

5. Your Rights

Depending on your location, you may have certain rights regarding your Personal Information, including:

  • Right to Access: The right to request a copy of the Personal Information we hold about you.

  • Right to Rectification: The right to request that we correct inaccurate Personal Information we hold about you.

  • Right to Erasure (Right to be Forgotten): The right to request that we delete the Personal Information we hold about you.

  • Right to Object to Processing: The right to object to our processing of your Personal Information.

  • Right to Data Portability: The right to request a copy of your Personal Information in a structured, common, and machine-readable format.

To exercise any of these rights, please contact us using the contact information below.

6. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Effective Date."

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [Insert relevant email address, e.g., info@coucoushop.com] or by mail using the details provided below:

CouCou Ltd

126 Twelve Acres

Braintree, CM7 3RN Essex

United Kingdom