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Return policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us at info@coucoushop.com. 

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you,  including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will be responsible for the cost of returning goods​.

Damaged goods

If you receive any items which are faulty or damaged (which were not advertised as damaged, unpackaged or no lid) please return the items and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages.

Returned items should be sent by 1st or 2nd Class. CouCou cannot cover return postage costs for Special Delivery or any courier service. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.

In the rare event of a customer receiving an incorrect item, CouCou will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.

Please contact our customer services team on email using info@coucoushop.com

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